Frequently Asked Questions

How do I place an order on your website?

• Simply add to cart the products on our website you want to purchase and click check out. We offer cash-on-delivery and various online payment methods.

What shipping couriers are you partnered with?

• We ship orders using J&T only.

Where is my order coming from? Location?

• All products are on-hand and ready to ship and will be coming from our warehouse, which is located in Marilao, Bulacan.

What payment methods do you accept?

• We accept payments from cash on delivery, debit or credit cards, and e-wallets such as GCash, Maya, GrabPay, and Paypal.

Do you offer international shipping?

• No. We only ship in Philippines nationwide.

How long will it take to receive my order?

• We make sure to ship out your order within 1-2 days upon order placement. For nearby areas, please expect it to be delivered within 1-3 days, while for remote areas, it will take 3–7 days.

What is your return/exchange policy?

• Due to the huge number of orders we receive daily, we do not have a return or exchange policy yet. We advise customers to ensure placing the correct items to avoid any inconvenience.

Can I track my order?

• Yes! We will provide the courier details that you can track through their website once it is scheduled for shipment.

Are the products on your website safe for pets?

• Yes, our whole team is furparents too! We ensure to only offer what’s best and safe for our furbabies.

Do you offer any discounts or promotions?

• Make sure to regularly check our website or subscribe to our email list to be one of the first to know about exclusive pawsome deals and updates!

What should I do if I have a problem with my order?

• Our customer service team is dedicated to helping you out daily from 9:00 AM to 9:00 PM. Message us on our official accounts and feel free to raise your pawncerns!

Can I cancel my order after it has been placed?

• We have fast-paced warehouse processing. We do not allow cancellation of orders once they have been placed.